Customer talk…
to their associates, friends and neighbors.
Here is the number of people they will talk to based
upon how well you handle their complaint.

3 if you do a good job
10 if you do a great job
25 if you do a bad job
50 if you do a real bad job

And you will be on the 6:00 PM news
If you do a horrible job.

How are they talking about you?