Seems like the folks over at GoDaddy are charging their email marketing customers if they get spam complaints. Deliverability.com broke the news when they got an email with this information sent to them from a GoDaddy customer. GoDaddy will now charge customers $200 to “manage” their complaints. Even worse is that if the customer wants […]

An e-commerce shopping experience will not be enjoyable - or worse, a purchase might not be completed - if the checkout process is cumbersome, confusing, or error prone.
By the time your customers reach the checkout process on your site, they may be impatient to finish the order and move on.
Online shoppers do not want surprises, […]

One of our articles from this blog is published in Eastside business, the February 2008 edition.
Click here to see the detail.
Eastside Business are distributed FREE through over 300 local businesses and organizations including City Halls, Libraries, Chambers of Commerce and many, many more.

There is a strong correlation between increased customer satisfaction and increased profits for commercial website. It is simply because:

Customers can find products and services more easily and are thus more likely to return in the future
Support cost are reduced because of a lower number of people calling to ask questions, emails, etc to help desk, […]

It’s time to prepare your website to be ready in this holiday season.
Believe it or not, holiday sales account for more than half of their year’s total sales for many E-Tailers.
Increase inventory. Most importantly, make sure you do a research on what were the most favorite stuffs from last year and prepare for it.
Send mass […]

With thousands of new websites appearing on the web every day, the noise easily overwhelms those of us trying to get our websites seen and visited. Website promotion is getting more and more difficult. It’s important that you leave no stone unturned in optimizing your website promotion. Here’s a quick checklist for promoting your site:
1. […]